About the NDSS

The NDSS aims to support people with diabetes to understand and manage their life with diabetes and to ensure they have timely, reliable and affordable access to the supplies and service they require to effectively self manage their condition.

The NDSS is an initiative of the Australian Government administered by Diabetes Australia.  Diabetes Australia has administered the Scheme since 1987.  We administer the scheme through out Victoria.

The NDSS is a program that provides blood and urine testing strips, syringes and needles for special injection systems at subsidised prices to people who register for its benefits.

Who is eligible to register for the NDSS?

People who are resident in Australia and have been diagnosed with diabetes by a medical practitioner,  and who hold a current Australian Medicare card or Department Veteran Affairs file number, can be registered to access the benefits of the NDSS.

If you are a visitor to Australia, and from a country with a Reciprocal Health Care Agreement, you may be entitled to temporary registration to the NDSS.


To be eligible for NDSS subsidised products register on the scheme. This can be done by completing an NDSS Registration Form having the form signed by your medical doctor and returning your form to Diabetes Victoria. Once the details on your form have been verified, an NDSS registration card will be issued to you.

An NDSS registration card will be sent to the new registrant’s address as soon as the registration process has been completed.


The NDSS Online Services Directory

Online Services Directory is a list of Health Professionals who can assist in the management of diabetes.

Search for NDSS access points, doctors, endocrinologists, credentialled diabetes educators, dietitians and other health professionals in your area.


 We have successfully negotiated with the Victorian state government for them to cover the co-payment share of any needles or syringes purchased by NDSS registrants in Victoria.  This effectively makes the needles and syringes “free” to eligible registrants in all states and territories.

How to order NDSS products

  1. Online shop
  2. Physical shop: 570 Elizabeth Street, Melbourne, VIC 3000 (open during business hours: Mon to Fri 8.30am to 4.30pm)
  3. Mail order: Diabetes Victoria, 570 Elizabeth St, Melbourne 3000
  4. Telephone (credit card orders only): 1300 136 588 (operated during business hours: Mon to Fri 8.30am to 5pm)
  5. Download an NDSS product order form
  6. Download an IPC order form

NDSS Access Points

Diabetes Victoria has established a network of nearly 1000 NDSS Access Points across Victoria. The access points enable greater access to Diabetes Victoria services and products.
Our trained team provide some diabetes education and promotion services through the local pharmacies. They also carry a range of Diabetes Victoria product to assist people to manage their diabetes.  To access the generous benefits of being a member of Diabetes Victoria visit our Member Area.

NDSS Access Points in your local area

We have set up a wide network of Access Points throughout the state to distribute NDSS products. Search via the interactive tool. You can also call our Helpline 1300 136 588 and press option 4 during business hours.

If you would like further information and education material to assist you in the management of your diabetes or would like to find out more about NDSS, contact us on 1300 136 588.  There is no cost to register for the NDSS.

Privacy notice

We are committed to the National Privacy Principles as stated in the Privacy Act (1988).  The information provided on the registration form will be kept strictly confidential and will not be used for any purpose other then that expressly stated on the form.