How do I log in?
You need to register to use the online shop. After you have registered, LOG IN and select SHOP from the menu.
Are you a member of Diabetes Victoria?
- Members of Diabetes Victoria need to LOG IN using your email address.
- If you don't have an email address registered to your account, register it here.
- If this is your first visit, you will need to set your password.
Not a member of Diabetes Victoria?
If you are not a Diabetes Victoria member, please register your details. Don't forget - members of Diabetes Victoria receive 25% off. Join now!
I didn't receive an email to verify my details, why?
There may be some delay in receiving your email. Please wait 15 minutes and if you have not received an email after this time, please contact the helpine on 1300 437 386.
What is the password policy?
Passwords must be at least 8 characters long and contain 1 number and 1 letter (minimum).
How do I find a product?
Use the search bar at the top of the page to locate products. If you know the SKU then you can use that. Alternatively, you can search by brand or any key words.
How much is postage?
Postage is free within Victoria.
For interstate orders, postage is:
- Order value $0.00 - $49.99 = $10.00 postage
- Order value $50.00 and above = $20.00 postage
How long is delivery time?
Orders are processed and dispatched within 7 business days. You will receive confirmation that your order has been shipped via email.
How do I order publications?
Log in to the SHOP and select 'Publications' from the left hand navigation menu.
Can I receive a refund?
Diabetes Victoria will accept returns of Diabetes Victoria products within 10 business days with proof of purchase. Original products must be returned by customers before replacements are issued for products that are faulty, received in a damaged condition or delivered incorrectly. Products must be in acceptable condition and Diabetes Victoria must be contacted prior to the products being returned.
Due to health reasons, the following products cannot be refunded or returned under any circumstance:
- blood testing monitors
- lancet devices
What discounts am I entitled to?
If you are a member, you will receive 25% off Diabetes Victoria products.
I am a health professional ordering publications. Do I need to register?
Yes, to use the shop you need to register. As a health professional, you are not required to enter NDSS number or concession card numbers.