How do I login to the member area?

If this is your first visit, you need to register your email or set your password.



If you have been here before, please use the email address and password you set on your last visit. 
 

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What is the password policy?

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What if I don't have an email address?

To access the exclusive member area, book events online or make a donation, you will have to provide an email address. Email addresses are a unique way of identifying our users.

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How do I reset my password?

Go to LOGIN and select Reset Password. You will have to provide your email address to verify your account and reset your password. 

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I tried to register my email address but was not able to. Why?

Your email address may already be registered to another account. Call our Helpline on 1300 437 386 to confirm your details. 
 

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Can I renew my membership online?

Yes. Log in to the member area and select RENEW NOW if your membership is expiring within 90 days or has already expired.

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How can I update my details?

Log in using your email address and password provided. Then click the 'My Profile' link on the top left to update your details.

How do I become a community fundraiser?

If you would like to be a valuable part of our community fundraising, complete the Become a fundraiser form and we will be in touch with you shortly with more information and support.

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I would like to make a donation. Where do I go?

You can make a secure donation online by visiting our donation page. 

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I've made a donation. Where is my receipt?

A receipt is emailed to you once your donation has been processed. If you have not received a receipt, call the Helpline on 1300 437 386 to arrange for a new receipt to be sent to your email address.

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I would like to become a regular donor. How can I be part of your regular giving program?

Visit our regular giving page to find out more about joining our regular giving program, Friends of the CEO, or call 1300 437 386.

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How do I book a clothing collection?

To book a collection for pre-loved clothing and other items visit our online booking form and complete your details. Once you have provided your address you can select a collection date.

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How do I book an event online?

Not all events can be booked online. Select your events and if there is a booking form at the bottom of the page then you can use the online booking system. If not, call the Helpline on 1300 437 386 to book.

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Can I also book for a friend / family member?

You can bring a guest to some of our events for a small cost. To find out more, look at the 'non-member' fee on the event information page.

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How do I get membership discount on events?

If you are a member, make sure you log in before you book into an event. If you don't want to log in, provide as many details as possible so that we can locate you in our system and give you the correct discounts.

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Looking for information sheets or Diabetes Victoria resources?

Resources can all be found by clicking on HOW WE HELP > RESOURCES.  All resources found here can be downloaded in PDF format. 

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Where can I order hard copies of the information sheets and resources?