Our Commitment and Policies
At Diabetes Victoria, we are committed to transparency, integrity, and protecting your trust. Below you will find our key operational policies detailing how we handle your personal information, resolve financial transactions, and maintain ethical standards across all our programs and services
Our Policies
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Refund Policy
Outlines the clear conditions, timelines, and procedures for requesting a refund on donations, memberships, event registrations, or merchandise purchases.
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Conflict of Interest Policy
Sets out our strict guidelines for identifying, disclosing, and managing actual or perceived conflicts of interest to ensure transparent and unbiased decision-making.
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Privacy Policy
Explains how we collect, use, and safeguard your personal information, ensuring your data is handled securely and in accordance with privacy laws.
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Copyright Policy
Details our ownership of website content, design, and materials, outlining allowed personal or educational uses and the process for submitting copyright inquiries or infringement notifications.
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Donations terms and conditions
Outlines the legal framework governing one-off and recurring donations, including deductible gift recipient (DGR) status, payment processing, direct debit agreements, and campaign-specific terms (such as matched giving appeals).