Omnipod 5 and Libre 2 Plus Compatibility Issue in Australia

If you’re using the Omnipod® 5 with a FreeStyle Libre 2 Plus sensor, there’s an important compatibility issue you need to know about. We’ve broken down what’s happening, who’s affected, and what to do next.

If you’re living with diabetes in Australia and using the Omnipod® 5 Automated Insulin Delivery (AID) System with the FreeStyle Libre 2 Plus sensor, there’s an important update you need to know.

Insulet, the maker of the Omnipod® 5, has confirmed that its latest software update is currently not compatible with the FreeStyle Libre 2 Plus sensor in Australia.

Who is impacted?

Users are temporarily unable to benefit from automated insulin delivery based on Libre 2 Plus glucose readings.

Read more about diabetes technology

Who is not impacted?

If you’re using:

Dexcom G6 or G7 with Omnipod® 5 you’re in the clear. Your system continues to function as expected.
FreeStyle Libre 2 Plus without Omnipod® 5 your sensor is still fully operational as a standalone CGM.

Insulet is working urgently to resolve the issue and expect to release a new software update in the coming weeks. While no specific date has been announced, users are encouraged to stay tuned for updates via official channels.

“Insulet is working with urgency to resolve the issue, and we expect to have a new Omnipod® 5 software update in the coming weeks.”

What Should You Do?

For Users:

Do not pair the Libre 2 Plus with Omnipod® 5 until the issue is resolved.
Continue using your devices independently if possible.
Contact your diabetes care team for support or alternative management solutions.

For Healthcare Professionals: